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Shipping to all of the U.S and Canada

Shipping to all of the U.S. and Canada!

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Your Order Status

Order statuses are not updated on this page. You might always see “In Production”. To understand when your product might be completed, please refer to our updated LEAD TIMES helper. 

If your order is past the lead time and you haven’t received your tracking information via email, please fill out the form below:

Order Support

For questions or issues with an existing order
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Lead Times & Shipping

Updated

Your Product Ships in:

(transit time not included)

  • Standard Burners: 3-5 Weeks
  • Custom Burners: 4-6 Weeks
  • Venture Series (Steel): 8-10 Weeks
  • “Ready to Ship” Fire Tables: 1-2 Weeks
  • Concrete Fire Tables: 8-20 Weeks
    • Gather Series: 8-10 Weeks
    • Harbor Series: 16-20 Weeks
  • Fire Media: 2-4 Weeks
  • Backordered Fire Media: 3-5 Weeks
  • Ready to Finish Kits: 5-7 Weeks
  • Color Samples: 1-2 Weeks
  • Fire Pit Parts: 1-2 Weeks

Shipping Costs

*Free Shipping: Applies to most orders over $99 in the continental U.S. with the following exceptions listed below:

  • Burners/Plates over 36″:  $279.00
  • Electronic Ignition: $479.00
  • Ready to Finish Kits: $279.00

Our burners and fire features are hand-made in the U.S. and good things take time. These lead times are based on our best estimates and are updated weekly. Thank you for your patience as we strive to ship your fire gear as fast as possible.