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Shipping to all of the U.S. and Canada!

Shipping to all of the U.S. and Canada!

Order Status

Find your 5-digit order number in the order confirmation email you received.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

 

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*PLEASE NOTE THAT DUE TO COVID-19 AND OTHER UNCONTROLLED ISSUES, PRODUCTION AND SHIPPING TIMES ARE INCREASED BY 8-14 DAYS ON ALL PRODUCTS. ALSO, NEITHER UPS nor FED-EX ARE GUARANTEEING SHIPPING TIMES. THIS INCLUDES OVERNIGHT SHIPMENTS, 2ND DAY AIR SHIPMENTS AND 3RD DAY AIR SHIPMENTS. ALSO, FREIGHT SHIPMENTS ARE EXPERIENCING DELAYS. PLEASE PLAN ACCORDINGLY, AND UNDERSTAND THAT YOUR PRODUCTS WILL TAKE LONGER TO ARRIVE.

Thank you for your patience with the delivery process.

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Lead Times & Shipping

Updated

Your Product Ships in:

(transit time not included)

  • Standard Burners: 3-5 Weeks
  • Custom Burners: 4-6 Weeks
  • Venture Series (Steel): 6-8 Weeks
  • “Ready to Ship” Fire Tables: 1-2 Weeks
  • Concrete Fire Tables: 8-20 Weeks
    • Gather Series: 8-10 Weeks
    • Harbor Series: 16-20 Weeks
  • Fire Media: 2-4 Weeks
  • Backordered Fire Media: 3-5 Weeks
  • Ready to Finish Kits: 5-7 Weeks
  • Color Samples: 1-2 Weeks
  • Fire Pit Parts: 1-2 Weeks

Shipping Costs

*Free Shipping: Applies to orders over $99 in the continental U.S.

*Excludes burner packages over 36″ and Ready-to-Finish kits: Flat rate of $279. Custom orders may incur freight charges. For shipping to Canada, enter your address at the checkout to receive your shipping quote.

Our burners and fire features are hand-made in the U.S. and good things take time. These lead times are based on our best estimates and are updated weekly. Thank you for your patience as we strive to ship your fire gear as fast as possible.