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Shipping to all of the U.S and Canada

Shipping to all of the U.S. and Canada!

Order Support

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Returns, Exchanges & Order Help

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Burner, Plate, and Components Support

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    Manufacture Warranties

    Returns & Exchanges

    Shipping Process

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    Lead Times & Shipping

    Updated

    Your Product Ships in:

    (transit time not included)

    • Standard Burners: 3-5 Weeks
    • Custom Burners: 4-6 Weeks
    • Venture Series (Steel): 8-10 Weeks
    • “Ready to Ship” Fire Tables: 1-2 Weeks
    • Concrete Fire Tables: 8-20 Weeks
      • Gather Series: 8-10 Weeks
      • Harbor Series: 16-20 Weeks
    • Fire Media: 2-4 Weeks
    • Backordered Fire Media: 3-5 Weeks
    • Ready to Finish Kits: 5-7 Weeks
    • Color Samples: 1-2 Weeks
    • Fire Pit Parts: 1-2 Weeks

    Shipping Costs

    *Free Shipping: Applies to most orders over $99 in the continental U.S. with the following exceptions listed below:

    • Burners/Plates over 36″:  $279.00
    • Electronic Ignition: $479.00
    • Ready to Finish Kits: $279.00

    Our burners and fire features are hand-made in the U.S. and good things take time. These lead times are based on our best estimates and are updated weekly. Thank you for your patience as we strive to ship your fire gear as fast as possible.