🎄 Shipping in the U.S. & Canada 🎄

Order Support

Contact us, Returns, exchanges, & order help

For damaged, broken, missing, or wrong items shipped, please choose an option…

*Please be aware that order status is not available for most orders until you have neared the max estimated lead time. Please check your email for tracking information and check current lead times below…

In order to get items to you as fast as possible, we may ship directly from manufactures/distributors. That is why you may receive multiple shipments from different locations. Here’s a breakdown:

Fire Media (lava, glass, ceramic logs/cannonballs/river stones)

  • Origination: Phoenix, AZ
  • Under 150lbs/108″: FedEx
  • Over 150lbs/108″: Palletized Freight with various reputable companies

Burners, Plates, Fittings, RTF, Regulators, Ignition Systems

  • Origination: Denver, CO
  • 36″ or under: UPS
  • Over 36″: Palletized Freight with various reputable companies

Venture Series

  • These are our in-house made fire tables.
  • When you order a Venture Series product, we will ship the burner package with the fire table. 
  • Fire media may come in a different shipment.

Complete Systems

  • Origination: Various U.S. Locations
  • Shipped Palletized Freight with various reputable companies

Production times change depending on the season. 

Current Production Times

*Order Status

    • *Orders placed through custom quotes will not be trackable in the above status tracker

International Shipping

    • Standard shipping and rates apply to all of the United States except for Alaska and Hawaii. 
    • Canada: 
      • In some cases, you may get billed from FedEx or UPS for customs and border fees
    • Other International Inquiries:
      • To ship internationally, you will need to ship to a freight forwarder in the U.S. and take responsibility from there.
      • For inquiries over 10,000 U.S Dollars, please fill out an inquiry form on our website

Manufacture Warranties

Returns & Exchanges

Shipping Process

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Prices are Changing

Beginning September 1st, 2022

Due to higher labor and shipping costs, complete systems will increase in price by an average of 5-7%. For best prices, we recommend ordering in August. As always, with Montana Fire Pits you’ll enjoy:

  • Products made in the U.S.A
  • Highest quality materials and design
  • High customer satisfaction ratings
  • The best fire in the industry

Thank you for considering Montana Fire Pits!

Lead Times & Shipping

Updated

Your Product Ships in:

(transit time not included)

  • Standard Burners: 10-14 Business Days
  • Custom Burners: 3-4 Weeks
  • Venture Series (Steel): 8 Weeks
  • “Ready to Ship” Fire Tables: 1-2 Weeks
  • Gather Series (Concrete): 8-10 Weeks
  • Fire Media: 2-4 Weeks
  • Backordered Fire Media: 3-6 Weeks
  • Ready to Finish Kits: 5-7 Weeks
  • Color Samples: 5-7 Days
  • Fire Pit Parts: 5-7 Days

Shipping Costs

*Free Shipping: Applies to most orders over $99 in the continental U.S. with the following exceptions listed below:

  • Burners/Plates over 36″:  $279.00
  • Electronic Ignition: $479.00
  • Ready to Finish Kits: $279.00

Our burners and fire features are hand-made in the U.S. and good things take time. These lead times are based on our best estimates and are updated weekly. Thank you for your patience as we strive to ship your fire gear as fast as possible.