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Shipping to all of the U.S and Canada

Shipping to all of the U.S. and Canada!

General Inquiries

Please note, questions regarding fuel are more accurately answered by an on-site gas professional, such as a plumber or HVAC specialist. Use our ANSWERS page for instant knowledge. 

Get in Touch

Monday - Friday 9:00AM-4:30PM MST

Before You Call...

Contact Form
  • Where do you live?
  • What shape is your build
  • For custom quotes, please include 1) burner style desired 2) dimensions 3) electronic ignition: yes/no

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Lead Times & Shipping

Updated

Your Product Ships in:

(transit time not included)

  • Standard Burners: 3-5 Weeks
  • Custom Burners: 4-6 Weeks
  • Venture Series (Steel): 6-8 Weeks
  • “Ready to Ship” Fire Tables: 1-2 Weeks
  • Concrete Fire Tables: 8-20 Weeks
    • Gather Series: 8-10 Weeks
    • Harbor Series: 16-20 Weeks
  • Fire Media: 2-4 Weeks
  • Backordered Fire Media: 3-5 Weeks
  • Ready to Finish Kits: 5-7 Weeks
  • Color Samples: 1-2 Weeks
  • Fire Pit Parts: 1-2 Weeks

Shipping Costs

*Free Shipping: Applies to orders over $99 in the continental U.S.

*Excludes burner packages over 36″ and Ready-to-Finish kits: Flat rate of $279. Custom orders may incur freight charges. For shipping to Canada, enter your address at the checkout to receive your shipping quote.

Our burners and fire features are hand-made in the U.S. and good things take time. These lead times are based on our best estimates and are updated weekly. Thank you for your patience as we strive to ship your fire gear as fast as possible.