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Updated March 22, 2024

Warranties, Returns, and Terms of Service

*Attention Residents of Canada: You may be charged additional border fees and taxes when you receive your items. Montana Fire Pits is not responsible for these fees. 

*Damage during shipping

  • In the unlikely event of shipping damage, please contact us immediately.
  • Our damage claim period expires 4 days after delivery.
  • Please inspect upon delivery by opening the crate prior to the freight carrier leaving and checking for any damage that may have occurred during transport. If damage is visible to the table,  please refuse delivery and contact us immediately. Once you have received your product, you have 14 days to inspect and check for damages.  If you report damages after the 14 day window, Montana Fire Pits will not be liable for replacement.

  • Please inspect upon arrival even if installation will not take place immediately. 

  • We contract with LTL individual freight companies and as such, we ultimately have no control over the driver, scheduling and final drop-off. Our freight is established as “curbside delivery”. You will be responsible for the movement and placement of your fire table once it has been delivered.  

Returns

  • Customer is responsible for all return crating and freight fees, boxing, and shipping charges.
  • Montana Fire Pits is not able to compensate for any installation fees or moving/relocation fees. 

Burners, Plates, Fuel Components

  • Custom Items: Non-returnable
  • Standard items if Condition is Unused or Like-New:  Returns accepted within 90 days of delivery
  • Restocking Fee: 15%
  • Order Cancellation Fee: 3.5% (if order has not yet shipped)

Fire Media, Rocks, Logs, Glass, Cannon Fireballs

  • Condition is Unused:  Returns accepted within 90 days of delivery
  • Restocking Fee: 20%
  • Order Cancellation Fee: 3.5% (if order has not yet shipped)

Complete Fire Pit & RTF Systems

  • Custom Items: Non-returnable
  • Standard items if Condition is Unused:  Returns accepted within 14 days of delivery and customer will be responsible for freight charges.
  • Restocking Fee: 15% 
  • Order Cancellation Fee: 3.5% (if order has not yet been produced)

Warranties - Burners and Ignition Systems

ALL BURNERS AND ELECTRONICS MUST BE COVERED WHEN NOT IN USE OR WARRANTY IS NULL AND VOID

Warming Trends BURNERS | Lifetime Warranty (see full details of warranty)

Platinum & Mercury Ignition Systems

  • Residential Installations: 3 years from date of purchase.
  • Commercial Installations: 1 year from date of purchase.

Push Button Ignition Systems: There is no warranty offered on any push button ignition system.

To troubleshoot ignition systems, please have your order number ready and call Warming Trends at 303-346-2224.

Warranties - Complete Systems

  • Take GREAT CARE during installation and use a soft blanket or towel to protect the vessel during gas hook up. 
  • Damage incurred during shipping: You must call us to create a damage claim immediately.
  • Montana Fire Pits does not warrant against chips, dings, scratches and scuffs during and after installation. If a blemish occurs in your possession, Montana Fire Pits will not be responsible for the repair of that damage.
  • Montana Fire Pits encourages you to cover the entire table during inclement weather or seasonal changes.

Concrete Systems

  • 12 Month Warranty from date of delivery.
  • The warranty covers any defects in the craftsmanship and/or materials of the concrete vessel.
  • Hairline cracks will appear in the finish of concrete over time. These cracks do not affect the functionality or structural integrity of the fire table and are not covered under warranty.
  • To avoid scorching or discoloration, avoid burning on high in windy conditions for long periods of time.
  • Fire media made of ceramic, concrete, or steel must be at least 6″ from the edges of the fire table. Media used incorrectly will void your warranty.

Steel Systems

  • 12 month warranty for powder coating finish.
  • 10 year warranty for fabrication and structure.
  • Fire media made of ceramic, concrete, or steel must be at least 4″ from the edges of the fire table. Media used incorrectly will void your warranty.
  • Our tables are all one-of-a-kind and designed to be durable for years to come outside in all climates.
  • Montana Fire Pits cannot control how the steel weathers during use. MFP does not warrant the natural process of steel aging. If rust occurs, there are steps you can take to slow the process.  We recommend periodically applying the Ceramic Powder Coat Protectant.
  • There will be a 5% change order fee of the order total if requested after 1 week from the purchase date. 
  • We are unable to hold on to orders at our warehouse.  Please plan accordingly as there will be a $25/day storage fee assessed beyond one week of the intended ship date.

Freight and Delivery

Please inspect upon delivery by opening the crate prior to the freight carrier leaving and checking for any damage that may have occurred during transport. If damage is visible to the table,  please refuse delivery.  You have 5 days to submit a claim for any shipping damages that were unseen.  Please inspect even if installation will not take place immediately. 

We contract with LTL individual freight companies and as such, we ultimately have no control over the driver, scheduling and final drop-off. Our freight is established as “curbside delivery”. You will be responsible for the movement and placement of your fire table once it has been delivered.  

Installation

MFP will not incur any expense as it relates to transport, movement, handling, plumbing or installation of any fire feature. The owner is responsible for any and all installation once it is in your possession.

All fire features must be installed by a licensed and insured gas professional. MFP will not warrant or be responsible for anything pertaining to installation. 

MFP does NOT warrant against any explosions as we do not provide ANY installation services. Installation, gas and electric connections must be provided by a licensed and insured gas professional. Connections made by non-qualified individuals will not be honored in any way. The Crossfire Brass Burner is a certified gas appliance and we use industry standard components and parts. 

MFP does not warrant against damage caused by improper ventilation. Our venture steel fire tables are provided with leveling feet which are to be used to create ventilation around the entire base perimeter of up to 2” of clear space. 

Refunds, Exchanges and Returns

MFP stands by our product and craftsmanship. Should a situation arise, we will do the best we can to identify the issue and solve it reasonably. 

TERMS OF SERVICE

PLEASE READ THESE TERMS OF SERVICE (“TERMS”) CAREFULLY BEFORE USING ANY MONTANA FIRE PITS SITE OR SERVICE

Montana Fire Pits & Montana Fire & Fabrication LLC (“we”, “us”, “our”, “MFP”, or “Montana Fire Pits”) offers this website, (https://montanafirepits.com/), including all information, tools, and services available from this site as well as any other media form, media channel, mobile website, or mobile application related, linked, or otherwise connected to it (“Site”), to the user (“you”, “customer”, or “user”), conditioned upon your acceptance of all terms, conditions, policies, and notices stated on the Site. 

Montana Fire Pits owns or controls this Site and the content of this Site is protected by worldwide copyright laws. Content from this Site may not be used or downloaded for commercial use or purposes. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Montana Fire Pits without express written consent. Montana Fire Pits reserves all rights not expressly described in these Terms.

These Terms create a legally binding agreement between you and Montana Fire Pits. You agree that by accessing the Site or purchasing something from us, you have read, understood, and agree to be bound by the Terms including but not limited to those additional terms and conditions and policies referenced in this agreement or available by hyperlink (more particularly the return policy, warranty, freight and delivery, installation, and privacy policy). These Terms apply to all users of the Site including but not limited to users who are browsers, vendors, customers, merchants, or contributors of content.

If you do not agree to the Terms, then you may not access the Site or use any other service related to or provided by Montana Fire Pits including but not limited to purchasing or using products manufactured or sold by Montana Fire Pits (“Service”). If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools that are added to the current store shall also be subject to the Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates or changes to our website. We will alert you about any changes by updating the “Last Updated” date of these Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – ONLINE STORE 

The Site is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Site.

Users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Site. If you are a minor, you must have your parent or guardian read and agree to these Terms before using the Site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service, or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this Site is not accurate, complete, or current. The material on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this Site is at your own risk.

This Site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this Site at any time, but we have no obligation to update any information on our Site. You agree that it is your responsibility to monitor changes to our Site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content) without notice at any time.

We shall not be liable to you or any third-party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES 

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right but are not obligated to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this Site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Montana Fire Pits sells separate components for gas fire features designed to be assembled and installed professionally. We have no “plug and play” options and our “complete” systems do require assembly of various components by a qualified and licensed gas professional. We do our best with our manufacturing partners to design systems that require minimal customization on-site, however, due to variations of each fire feature in each environment, some customization may be required. Please plan accordingly.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, or orders that use the same billing or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail, billing address, or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

We accept the following forms of payment: Visa, MasterCard, Discover, American Express, and Bread Financing.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You further agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.

Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in U.S. dollars. 

You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. 

If your order is subject to recurring charges, then you consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until you cancel the applicable order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

SECTION 7 – RETURN POLICY

You can return your purchase according to the terms of the return policy described on the Site and available at https://montanafirepits.com/terms-conditions/

SECTION 8WARRANTY; FREIGHT AND DELIVERY; INSTALLATION

Our warranty, freight, delivery terms, and installation provisions are described on the Site and available at https://montanafirepits.com/terms-conditions/

SECTION 9OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor, nor have any control, nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, conditions of any kind, or endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the Site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services or features through the website (including the release of new tools and resources). Such new features or services shall also be subject to these Terms.

SECTION 10 THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third-parties.

Third-party links on this Site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 11USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 12PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

a) Reply Stop to opt out.
b) Reply Help for Help.
c) Data rates may apply.
d) Message Frequency May vary

SECTION 13ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our Site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 14PROHIBITED USES

In addition to other prohibitions as set out in the Terms, you are prohibited from using the Site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 15 DISCLAIMER OF WARRANTIES, LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no event shall Montana Fire Pits, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable to the user or to any third party for any loss of use, revenue, profit, or for any consequential, incidental, indirect, exemplary, special, or punitive damages whether arising out of breach of contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

To residents of New Jersey:

The provisions above are intended to be only as broad and inclusive as is permitted by the laws of the State of New Jersey. 

SECTION 16 INDEMNIFICATION

You agree to indemnify, defend and hold harmless Montana Fire Pits and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your contributions, use of the Site, or your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Notwithstanding the provisions above, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding that is subject to this indemnification upon becoming aware of it.

SECTION 17SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 18TERMINATION

The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes.

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our Site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; or accordingly may deny you access to our Services.

SECTION 19 ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms and any policies or operating rules posted by us on this Site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms).

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 20 GOVERNING LAW

These Terms and any separate agreements where we provide you Services shall be governed by and construed according to the laws of the State of Montana, applicable to agreements made and to be entirely performed within the State of Montana, without regard to its conflict of law principles.

SECTION 21 CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms constitutes acceptance of those changes.

SECTION 22USER DATA

We will maintain certain data that you transmit to the Site to manage the performance of the Site, as well as data relating to your use of the Site. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site. 

You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

SECTION 23CONTACT INFORMATION

Questions about the Terms should be sent to us via our support page located here: https://montanafirepits.com/support/

 

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        Fire Pit Cover Guide

        • Keeps the finish clean
        • Great for covering fire pits with stacked up fire media over 5 inches, such as with gas logs
        • Not considered necessary if you have a tabletop cover
        • You may consider it for harsh winters, prolonged sunlight

        We recommend that you purchase your SOFT COVER after your fire pit is installed and your fire media is chosen.

        Tabletop Cover Options

        Note: Most tabletop covers that are larger than 48″ are fabricated in 2 or more pieces for ease of handling.

        The Advantage of Arbor Wood

        We at Montana Fire Pits have a favorite when it comes to covers; introducing our very own hand-made Arbor Wood Covers. They elevate a fire system to new levels in regards to aesthetics, as well as functionality. 

        • Thermally modified lumber allows natural wood to last 30+ years
        • You can let it weather into a beautiful gray tones, or easily re-apply protective oil at anytime to enjoy the dark, rich colors
        • Lighter and easier to carry compared to steel covers
        • Create a very inviting and functional tabletop experience
        • Recommended Clear Oil: Cutek Stain Extreme
        • Purchase ARBOR WOOD

        Covering the Burn Area

        • Best practice is to cover at least the burn area when not in use
        • This keeps water and debris out of the components
        • If you consistently cover your Crossfire burner, you enjoy the peace of mind of a lifetime warranty

        Covering Edge to Edge

        • Covering the entire top of the fire system is a great design option
        • Creates a very uniform appearance
        • Especially fitting for when your top ledge is 5″ or narrower
        • Go ahead and make the dimensions such that the cover overhangs the edge to make handling easier (we recommend a total of 2″ larger than the total fire system when using a flat cover for this purpose)

        Adding Sidewalls: the Raised Cover

        • Available with our hand-built Arbor Wood Covers
        • When you want fire media that mounds up, such as cannonballs or logs, a cover with sidewalls might be for you
        • Determine how high your fire media might be
        • In rectangle fire systems, fire media tends to mound up a little less, and so we recommend 5″ sidewalls 
        • For round fire systems which tend to have higher fire media, we recommend 8″ – 10″ sidewalls 

        Understanding Materials and Applications

        Steel

        • Lowest cost option when purchased with a steel fire system
        • Sits flush within the burn area for a perfect fit
        • Flawless color match
        • Disadvantage: it’s heavy, can be mildly difficult to place on the fire system

        Aluminum

        • Lighter than steel
        • Great for concrete, ready to finish kits, paver fire pits, etc…
        • Can be powder coated or raw/brushed
        • When ordered with a concrete system, aluminum covers will be built to fit within the burn area ledge for a flush interface

        Arbor Wood

        • Beautiful and authentic
        • Easy to handle
        • Very low maintenance
        • Extremely long-lasting
        • Editor’s pick BEST fire pit cover

        Congratulations!

        You have reached our top status… Pro Solutions Platinum. Enjoy our best pricing.

        Free shipping applies to most orders over $99 in the continental U.S.

        Tax Exemption: If you have documents to prove exemption from your state sales tax, visit YOUR ACCOUNT and click on “Tax Exemption”.

        Contact Us

        Mon – Fri: 9am – 4:30pm MST

        Sat – Sun: Closed

        Online Contact

        Call (833) 228-5244

        Chat (coming soon)

        Your Active Discounts

        Discounts will be automatically applied to your cart.

        Free shipping applies to most orders over $99 in the continental U.S.

        Tax Exemption: If you have documents to prove exemption from your state sales tax, visit YOUR ACCOUNT and click on “Tax Exemption”.

        Contact Us

        Mon – Fri: 9am – 4:30pm MST

        Sat – Sun: Closed

        Online Contact

        Call (833) 228-5244

        Chat (coming soon)

        Quick Contact

        Expert advice comes standard

        Mon – Fri: 9am – 4:30pm MST

        Sat – Sun: Closed

        Online Contact

        Call (833) 228-5244

        Chat (coming soon)

        Manuals & PDFs

        Your local gas professional (plumber, HVAC, propane supplier, etc…) needs to know these requirements

        1. BTU rating of the burner 
        2. Fuel Pressure recommended at the Burner
          • Natural Gas: 7″ Water Column
          • Propane: 11″ Water Column

        Fuel Requirements

        Your local gas professional (plumber, HVAC, propane supplier, etc…) needs to know these requirements

        1. BTU rating of the burner (read more under “Gas Line Sizing”)
        2. Fuel Pressure recommended at the Burner
          • Natural Gas: 7″ Water Column
          • Propane: 11″ Water Column

        There are various pros/cons of Liquid Propane (LP) and Natural Gas (NG). The difference between LP and NG Warming Trends burners are the “jets”. If, down the road, you need to convert from LP to NG or vice-versa, you can do so by purchasing replacement jets from us at $25 each. 

        Propane – pros

          • Flexibility/portability
          • Opens up new location possibilities
          • Sometimes NG is not available

        Propane – cons

          • More expensive to burn than NG
          • Heavier than air, so it sinks down. This makes ventilation more important.
          • Requires refilling the tank
          • Hiding the propane tank can present new aesthetic challenges
          • Black soot tends to build up faster on fire media such as ceramic logs and cannonballs (it can be cleaned off)

        Natural Gas – Pros

          • Cheaper to burn; you probably won’t even notice an increase in your gas bill. Clients of ours have reported $0.25 – $0.75 per hour
          • You won’t run out, so burn to your heart’s content without the dreaded “we’re out of gas”
          • Since it’s lighter than air and rises, there’s less likelihood of unwanted fuel accumulation in the vessel
          • Slightly cleaner burning; less soot build up

        Natural Gas – Cons

          • Limited to what’s available in your area
          • May require upgraded meter or larger diameter fuel lines to provide adequate BTUs
          • The volume and pressure can be affected by other appliances
          • Might require a longer gas line, depending on where your fire feature will live  
          • Would be difficult to change the fire feature’s location after installation
          • Check the side of your gas meter for a BTU rating. Most commonly they are rated at 250K BTUs

        Even though the standard key valve inlet is 3/4″, you may need a larger gas line to span long distances.

        In order to get the proper volume and pressure of fuel, you need a gas line that is large enough in diameter to carry it sufficiently. For the most accurate assessment, consult a fuel professional. For a rough estimate, utilize our gas line sizing charts below. 

        *Make sure the BTUs from your line can supply at least 60-70% of what the burner is rated at. (At 60% capacity, your flame height may be more like 18″ high vs. 24″+ at full capacity.)

        Propane Gas Line Sizing Chart

        Natural Gas Line Sizing Chart

        Gas line sizing variables

          • Using angled couplings can reduce the volume/flow of fuel
          • Adding a 90 degree angle in your line adds the equivalent of 5 feet of distance
          • Running different sized lines over various distances is acceptable, but for maximum fuel volume, run larger lines over long distances
          • Number of appliances, whether it’s a dedicated line or not; all these factors play a role in volume and pressure
          • Pro Tip: if you haven’t installed your gas line yet, consider running it in conduit so that if you ever need to repair or change it, you won’t have to dig it up

        You can have great gas pressure, but if your line is too small, you may not get the desired flame. Think about it like filling up a swimming pool. If you reduce the nozzle size significantly, you may have a ton of pressure, but it’s going to take longer to fill up the pool. You need both pressure and volume to get a great flame. This is why the size of the gas line is so important. 

        Now that you understand the importance of volume (BTUs), let’s talk pressure. 

        Optimal Pressure for Crossfire burners:

        • LP: 11″ water column (w.c.)
        • NG: 7″ water column (w.c.)

        Water Column is the term used to measure pressure. There are 27.7 inches of water column pressure in 1 PSI of pressure. So 7″wc is about 1/4 PSI. This is the normal pressure that household natural gas is delivered.

        The device used to measure pressure of this type is called a Manometer

        Pressure too High? You may experience unwanted noise, usually a hissing sound. You might also find it difficult to dial in the desired flame height using the key valve.

        Pressure too Low? The flame will not be as tall and hot

        Location of Gas Stub

        • Most commonly the gas stub is positioned underneath the fire feature so that you don’t see it
        • It can be off-center or on-center, depending on the size of your fire feature
        • You may want to go off-center if you’re using electronic ignition
        • The key valve is generally located on the side of the fire pit, so if it makes sense for your build, place the gas stub off-center to reduce the distance of gas stub to key valve
        • Most often, the plumber will use hard pipe to connect from the gas stub to the key valve. However, if they decide to use a flexible line, most lines are 36″ long, so it makes sense to try and keep the gas stub within 36″ from the key valve location
        • Instruct the contractor to keep the gas stub as low as possible to make room for electronic ignition, or in the case that the plate sets fairly low
        • On some builds, the plate sits only 8″ off the ground

        You DO NOT need an air mixer with any of our burners. Air is mixed at each jet. 

        LP Regulators

          • For optimal regulation for burners over 250K BTUs, contact a local propane supplier
          • For regulators 250K BTUs or lower, purchase our REGULATOR KIT
          • From the tank, propane is HIGH PRESSURE, so it must be regulated down, because the burners are low pressure
          • For longer gas lines, we often use a high pressure (10psi) regulator at the tank end, and a “2nd stage” regulator on the other end of the line to bring the pressure to 11-13″wc

        NG Regulators

          • Consult a professional (plumber/HVAC)

        Standard 20lb Tank

        • A standard 20lb/5 gallon BBQ propane tank can be used for burner systems 180K BTUs and under
        • The Canyonlands Fire Table is a complete unit that can have a self-contained propane tank
        • Burn time varies from 6-12 hours, depending on how hot you run it
        • Results may vary, and it is common for the fuel to “freeze up” with burners 180K BTUs and up. What that means is that after 45 minutes or so, the flame only goes to about half. Remedy this by using two tanks connected together

        40lb Tank

        • This is a better option for most of our burners from 100K to 200k BTUs
        • It will give you longer burn times
        • Still relatively small and easy to move

        High Volume Tanks

        • Contact your local propane supplier

        Hiding the Tank

        • You can always run a larger diameter line and hide the tank in an inconspicuous location
        • You can purchase 20lb propane tank covers that make hiding the tank a cinch

        Gas Consumption

        • All of our burners burn with incredible efficiency due to the engineered jets. They mix fuel and oxygen at the flame which makes it taller, brighter, and hotter using less fuel
        • Read all about how much fuel you might be burning at full capacity – Learn More

        Compliance with the following standards:

        • ANSI Z21.97/CSA 2.41 Outdoor Decorative Gas Appliances
        • The burner system is certified nationally, however, it is up to the customer or contractor to verify local requirements

        Certified Burners

        Massachusetts

        Effective May 5, 2021 over 100 Warming Trends CROSSFIRE burners will be approved for use in Massachusetts. 

        All gas products approved for use can be found on the Massachusetts Consumer Affairs and Business Regulation (OCABR) website: Office of Consumer Affairs and Business Regulation (OCABR). To confirm the approval of a product, simply:

        1. Visit the OCABR website.
        2. Select “Product Information” from the drop down, then click “Go.”
        3. Enter Product information.
          1. Select “Gas” 
          2. Manufacturer: Warming Trends, LLC
          3. Model Number: Enter the burner type and BTU output (i.e. CFB180, CFBT290, CFBO140) If you do not have the model information, you may search using only the manufacturer name to bring up all Warming Trends burners that are accepted. 

        Click “Find Products” and see the listing of accepted products. 

        Canadian Customers

        Most metropolitan areas in Canada will require an automatic shutoff for fire pits over 65K BTUs in order to get a permit or certification.

        • Our Premium Electronic Ignition system has the proper fuel and flame censors to automatically shut down the fire when needed. Combine it with a dial timer to increase safety and ease. 
        • You can still purchase higher BTU burners without the premium ignition, and we will ship it with a fitting that limits the burner to 65K BTUs in the case that you’d like to have it certified.

         

        Plates and Pans

        The main purpose of the plate or pan is to hold in the media (lava rock, glass, etc). It also acts like the hood of a car, in that it can be lifted up and out in order to access the gas line or key valve underneath. The plate/pan makes installation easier as well.

        What’s it made of?

        • Aluminum
        • Aluminum does not rust

        Is a plate/pan ALWAYS necessary?

        • No, in some cases a plate/pan is not necessary
        • You may decide to fill up the space with some gravel or lava rock and set the burner on that instead of a plate or pan
        • Using a plate/pan is the most convenient for installation and maintenance

        Plate (No Sidewalls)

        • Appropriate for most builds
        • Sidewalls are not necessary when the burner is in the common position- recessed 3-5 inches below the finished top
        • Use stacked cinder blocks, bricks, or pavers under the plate. This makes for a simple and sturdy plate mount

        Pans (2″ or 3″ Sidewalls. 2″ is Standard.)

        • If the top of your fire table overlaps, or encroaches into your opening, and its thickness is less than 3 inches, you may want a pan instead of a plate (since the pan has to be smaller than the smallest part of the inside diameter) 
        • The sidewalls help contain the fire media/lava rock

        Drop-In Pans (2″ or 3″ Sidewalls + 1″-2″ Lip)

        • Sometimes necessary if you plan on building a portable fire feature and aren’t able to stack up blocks under the plate
        • Bar-height or uncommon builds might benefit from a drop-in pan
        • You will see a brushed aluminum metal band on the top of your fire feature when you use a drop in pan
        • Drop-in pans are available as a custom order – CLICK HERE
        • We recommend 3″ sidewalls with a 1.5″ lip in most cases

        Does the plate attach to the burner?

        • In most cases, yes
          • When you order a package from us, most of the time it will come with a threaded piece welded on to the plate/pan
          • The burner screws onto it
          • It’s very simple to remove or attach the burner (righty-tighty, lefty-loosy… make sure to re-apply pipe dope/tape!)
        • It’s not required that the burner attaches to the plate/pan. You can set the burner directly on the plate/pan. This will reduce the height of the burner by 3/4″. This might be beneficial if you want to cover your fire feature with a flat cover

        There are many methods to mount a plate/pan inside your fire feature. We’re just going to tell you our favorite way to do things because… well, it has worked well so far! With that being said, these methods may not work in all situations, so put your problem-solving hat on and get creative.

        *Complete & RTF Systems:  you won’t need to worry about plate/pan mounting; they’re designed for simplicity

        Mounting the Plate/Pan

        • Consider stacking up cinder blocks, bricks, or pavers inside the fire feature cavity
        • Place the plate/pan directly on the blocks
        • Adjust the block height by either adding some fill, or by digging underneath
        • Most commonly, plates/pans are mounted 4″-5″ below the finished top of the fire feature

        Plate/Pan Depth

        • 4-5″ below the finished top is recommended
        • Recessing it deeper may make the fire seem smaller, and you won’t see the media as well
        • Recessing it to be more shallow can give it a “proud” look; where all the parts stick up high and make a statement. Though you may have to ‘mound’ the fire media up higher in order to cover the jets. It’s not a bad look, but you won’t be able to use a flat metal cover if that’s your desire.
        • The depth at which the plate sits is really up to you. Keep in mind, the burner sits 3″ high from plate to the tip of the jet

        If your fire feature is already built and you can’t use a standard sized plate, you have a few options:

        Cut your plate to size on-site

          • Use a jig-saw with metal blade, or a grinder wheel with cutoff
          • It’s 3/16″ aluminum and your cut doesn’t need to look pretty

        Make your plate bigger

          • Use concrete board to extend the size of the plate
          • Watch THIS VIDEO to get an idea

        Order a Custom Size

        *TIP: Give yourself about 1/2″ of space around the plate so that it’s easy to insert into the fire feature opening

        Determining What You Need

        (Recommended)

        Enables easy flame height adjustment as well as the ability to turn the gas on or off.  All flex lines are stainless steel and whistle free.

        FK1

        • For use with any 121K – 249K BTU Burner
        • Kit Includes: (1) 36” L x 3/4” Diameter Flex Line + (2) 3/4″ Flared Fittings + 3/4” Key Valve + 3” and 12” Key + 1/2” x 2” Nipple

        FK2

        • For use with any burner 300K+ BTU
        • Kit Includes: (2) 36” L x 3/4” Diameter Flex Lines + (4) 3/4″ Flared Fittings + 3/4” Key Valve + 3” and 12” Key + (2) 3/4” x 3” Nipple + (2) 3/4” Tee + (1) 3/4” x 1/2” MM Reducer Fitting
        FKM1 – Specific to the Mercury Ignition. Allows fuel connection from the ignition to the burner.
        • If the walls of your fire pit are thick, you may need this accessory
        • Closes the gap from the key valve to the decorative faceplate (escutcheon)
        • Can also be made onsite with hard pipe or sprinkler pipe to the length that you need

        Vent Kit

        Recommended Ventilation

        • 18 square inches on opposing sides (for cross-breeze)
        • Keep the vents lower towards the ground
        • Dimensions: 3 7/8″ x 12″

        Ignition Types

        *NEW* Platinum Ignition System

        The Platinum Automatic Ignition System delivers superior quality, performance, and value. Expertly engineered, this innovative ignition has been designed and built to be the safest and most dependable way to light fire in both residential and commercial spaces.

        • Light your fire with the flip of a switch, remote, home automation, or dial timer.
        • Clean design with no need for any components to be attached to the outside of your fire feature.
        • Auto shutoff for the ultimate safety + fully certified.
        • Made in the U.S.A.
        • 680,000 BTUs of gas output 
        • Unique wind cage design that provides true protection to the pilot components from wind and rain.
        • Customized ignition settings allow for better performance and reduces cycling faults.
        • Robust components provide reliability and durability.
        • LED-based diagnostics provide quick and easy troubleshooting.
        • Design allows for field serviceability.
        • Coupled with the Warming Trends’ WATERSTOP™ fitting provides unmatched protection of the ignition from water and debris. 
        • Warranty: 3 years for residential, 1 year for commercial (burner must be covered when not in use or warranty is null and void)
        • Electrical is required
        • Commonly used is a standard 110 volt GFI outlet located underneath the fire pit
        • For product support, please contact Warming Trends at 303-346-2224

        Mercury Ignition (Battery Powered)

        Mercury Ignition Spark Igniter with Internal Safety Shutoff + 3 FT Pilot for use up to 240K BTU

        • Added safety of auto fuel shutoff
        • Great for commercial spaces or if non-homeowners desire to light the fire
        • Pilot assembly comes pre-mounted to the plate
        • Only available with burner and plate combo orders or the Venture Series
        • No key valve required
        • View INFORMATION PDF

        Watch how the Mercury works…

        Play Video

        Match Lit (Most Common)

        • To light, turn your fuel valve (most commonly a key valve supplied by us) to a low volume
        • Use a lighter or match to ignite the flame manually
        • Gradually turn up the key valve so that the other jets light
        • Not recommended for kids or VRBO/Rentals

        Push Button Ignition Kit + Mounting Bracket

        • Powered by a AA battery
        • Holds a key valve as well as button module
        • To light, turn the key and press spark button until lit
        • Will work with any size burner, but for large burners over 350,000 BTUs, we recommend the Platinum Ignition
        • The bracket allows for more mounting options
        • Can be used in place of a paver
        • Should be combined with a Key Valve/Flex line kit

        Dimensions of bracket:

          • Width: Adjustable 8″-12″
          • Height: 3 7/8″ 
          • Depth: 5″

        Push Button Battery Operated Control Module + Spark Igniter Rod and Wire

        • AA Battery operated
        • Spark rod is mounted to the plate
        • Spark rod must be within very close proximity to a jet on the burner
        • To light, turn the key valve (separate product) to get gas flow going and press button until spark ignites the fuel
        • Without a mounting bracket, the button most commonly mounts to a metal fire pit

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        Prices are Changing

        Beginning February 1st, 2023

        Prices for our products will increase about 3% starting on February 1st. As always, with Montana Fire Pits you’ll enjoy:

        • Products made in the U.S.A
        • Highest quality materials and design
        • High customer satisfaction ratings
        • The best fire in the industry

        Thank you for considering Montana Fire Pits!

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        Most of our products are hand-made to order in the U.S. These lead times are based on our best estimates. Delays in production are rare, but can occur with un-expected changes in order volume. Thank you for your patience as we strive to ship your fire gear as fast as possible.

        Lead Times

        Transit time not included. Expect 1-2 weeks for the shipment to arrive.

        Shipping Costs

        Please add products to your cart and enter your address at checkout to see detailed shipping costs

        *Free Shipping: Applies to most orders over $99 in the continental U.S. with the following exceptions:

        • Burners over 50″: $279.00

        **Shipping to Canada: You may be charged additional border fees and taxes when you receive your product. Montana Fire Pits is not responsible for those fees.

        **Please add products to your cart and enter your address to see more information on shipping costs to Canada, Hawaii, and Alaska

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