MONTANA FIRE PITS RETURN POLICY

RETURN PROCESS & POLICY

*Please note that our burners produce flames based upon adequate fuel and air. Montana Fire Pits or Warming Trends is not responsible for fuel supply or installation that may result in lower flame height.

DAMAGED ITEMS

Check the contents of your package immediately upon receipt.
Should any damage be visible, please contact us via email at sales@montanafirepits.com immediately with:

  • Photos of the packaging
  • Photos of the damaged items

Upon receipt of photos and proof of damaged items, we can advise on the best course of action to repair, troubleshoot, return or refund your items.

RETURNS

Before requesting a return, please be sure you have allowed us to troubleshoot any issue that may be remedied.
All burners must be covered when not in use or warranty is null and void.
Owner is responsible for reading and understanding warranty for full terms and conditions.
All custom project sales are final and not eligible for return or credit.
50% cancellation fee on all custom projects that have been released for production.
RMA# required for all returns – standard or warranty.
15% restocking fee applies to all returned Warming Trends products. 25% restocking fee applies to all ceramic products such as log sets, cannonballs, and river stones.
If your product has been installed and used and you wish to return it, ALL components must be returned in good/new condition.
All items will be inspected upon receipt and can be refunded appropriately in full or in partial.
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

If you haven’t received a refund yet, first check your bank account again. We also must wait for the credit to be approved from the manufacturer before issuing a credit.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@montanafirepits.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@montanafirepits.com

Shipping

To return your product, you are required to package and ship your product directly back to Warming Trends or other manufacturer only if you have received an RMA# (Return Material Authorization):
Warming Trends
Attn: Returns ℅ Montana Fire Pits
4731 S Santa Fe Circle #2
Englewood, Colorado 80110
United States

Ceramic Products and Accessories
Formation Creation, Inc.
Formation Creation, Inc.
17205 Eucalyptus #B10
Hesperia, CA 92345

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

WHY MONTANA FIRE PITS?

Montana Fire Pits offers multiple options to suit our customers’ diverse need of outdoor fire pit kits and accessories. From top-of-the-line American made perfection to basic, entry-level and efficient fire bowls for your backyard patio, we offer an opportunity for each and every one of you.

We recognize that fire pits are more than keeping you warm in cold weather, they are an instrument of togetherness that adds exceptional value to your outdoor living space. Because of that, we have chosen only the finest complete fire pit manufactures and assembled a stellar collection of styles, materials, and functions to meet the preferences of our unique blend of customers.

Montana Fire Pits
satisfaction guarantee

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