Order Support
- 1) Dimensions & Locations
- 2) Working With a Contractor
- 3) Project Types
- 4) Fuel & Gas Line Sizing
- 5) Which Burner is Best
- 6) Key Valve & Flex Lines
- 7) Plates & Pans
- 8) Safety & Ventilation
- 9) Ignition Options
- 10) Fire Media & Heat Retention
- 11) Freight & Delivery
- 12) Installation
- 13) Care & Maintenance
- 14) Troubleshooting
- 1) Dimensions & Locations
- 2) Working With a Contractor
- 3) Project Types
- 4) Fuel & Gas Line Sizing
- 5) Which Burner is Best
- 6) Key Valve & Flex Lines
- 7) Plates & Pans
- 8) Safety & Ventilation
- 9) Ignition Options
- 10) Fire Media & Heat Retention
- 11) Freight & Delivery
- 12) Installation
- 13) Care & Maintenance
- 14) Troubleshooting
Order Status
Trust the Process 🙂
- Shipments come directly from the manufacturer, and we don’t receive updates on the status until it is shipped
- If you feel the urge to contact us, hoping we have additional info about your order status, we will kindly tell you to wait the full length of the projected lead time, which is on the product page on our website
- As we receive updates, we will email you, tracking numbers included
- Burners, Plates, Components: 2-4 Weeks
- Fire Media: 1-3 Weeks
- Gather Series: 4-6 Weeks
- Designer Series: 2-5 Weeks
- Legacy Series: 7-10 Weeks
- Ready To Finish Kits: 4-6 Weeks
- Color Samples: 7-10 Days
- Backordered Items: Expect 2-4 weeks additional time
- *Orders placed through custom quotes will not be trackable in the above status tracker
Contact Us
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