• When adding media, little bits of the rock or glass can get lodged in the jets and can limit the fire coming out
• Try removing the jet carefully with a 3/8″ wrench.  Use a small narrow object like a paper clip to poke through the bottom hole to dislodge any bits of media that may have lodged into the jet
• Re-screw the jet on once it’s all clear

• The valve comes sealed in the open position from the factory
• Intense force may be needed to ‘close’ the valve for the first time
• Use the key or a wrench to turn the nut clockwise (righty tighty) to close the valve
• You’ll hear a “pop” and then the valve will turn freely

Watch this short video on how to loosen your valve before its initial use

• Contact Warming Trends at +1 303-346-2224
• Warming Trends is located in the U.S. and provides top quality support for electronic ignition

• • Did you leave your burner uncovered during a rain storm or winter? Clear out the burner/gas line with compressed air
  • Fuel = Flame: if your flame is barely there, it means your fuel is barely there
  • Make sure your gas line is large enough and your meter or tank is providing adequate pressure
  • Some countries require a BTU limiter. Check to see if yours has one installed
  • Contact your gas professional to troubleshoot on-site

• Soot build-up is normal
• Clean media by soaking it in a bucket of soapy water for a few hours and then spray it off with a hose
• If it is excessive, this may be a fuel issue caused by a rich mixture
• Contact your gas professional

Learn more here

• Experiencing a ‘whoosh’ type sound is normal. Air is mixing with fuel at each jet and causes a sound like a mild rushing wind
• All of our flex lines are whistle-free. If you hear a whistle, it may be the line that runs to your key-valve. Contact your gas professional to replace that line
• Consider going with one of our whistle-free options before and after the key-valve
• Sometimes water in the line causes a slight whistle. Remove water using compressed air, or it may evaporate over time. Cover the fire pit

• Make sure there is no water or ice in the lines
• You may need to use an air compressor to remove water from the lines
• Always cover your burner when not in use to help keep moisture out
• Make sure your connections are secure

• Our lava rock is fire-grade and will be less susceptible to this kind of phenomenon
• This is often caused by moisture reacting to the heat of the fire
• Make sure to buy fire-grade lava rock and keep it protected from excess moisture

• Avoid placing logs or any other heat-retaining accessories on top of fire glass
• The heat build-up from the logs will cause the fire glass to melt
• You can still use glass, just place it outside of the log/cannonball area