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Call: (833) 228-5244 Ext. 4

Monday - Friday, 9am to 5pm MST

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New Inquiry

  • Where do you live?
  • What shape is your build
  • For custom quotes, please include 1) burner style desired 2) dimensions 3) electronic ignition: yes/no

Top Troubleshooting Questions

Answers to common fire feature hang-ups.

5 fs of Fire

The flame on my Warming Trends burner is weak, small, or just plain lame.

  • Fuel = Flame: if your flame is barely there, it means your fuel is barely there
  • Contact your gas professional to troubleshoot on-site
  • We assure you, none of our burners put out weak flames

My logs or media have an excessive build-up of black soot.

  • The fuel is burning rich
  • This is a fuel issue, not a burner issue
  • Contact your gas professional
  • Learn more here

My key valve is stuck and won't turn.

  • Sometimes the valve come from the factory and it's just a little sticky. This is perfectly normal.
  • It's a "Quarter-Turn Ball Valve" by Dante (industry standard)
  • Watch this short video on how to loosen your valve before its initial use

My 24-Volt Electronic Ignition won't light my fire.

  • Contact the manufacturer at +1 (303) 346-2224
  • Warming Trends is located in the U.S. and provides top quality support for electronic ignition

My burner is making noise.

  • Experiencing a 'whoosh' type sound is normal. Air is mixing with fuel at each jet and causes a sound like a mild rushing wind.
  • You should not, however, experience whistling. If you are, contact us.

My burner won't light.

  • Make sure there is no water or ice in the lines.
  • Always cover your burner when not in use to help keep moisture out.
  • Make sure your connections are secure.

My lava rock is exploding, popping, or jumping out of the fire at me.

  • Our lava rock is fire-grade and will be less susceptible to this kind of phenomenon.
  • This is often caused by moisture reacting to the heat of the fire
  • Make sure to buy fire-grade lava rock and keep it protected from excess moisture.

My fire glass is melting.

  • Avoid placing logs, or any other heat-retaining accessories, on top of fire glass
  • The heat build-up on the logs will cause the fire glass to melt

I'm having trouble installing my burner or components.


Montana Fire Pits offers multiple options to suit our customers’ diverse need of outdoor fire pit kits and accessories. From top-of-the-line American made perfection to basic, entry-level and efficient fire bowls for your backyard patio, we offer an opportunity for each and every one of you.

We recognize that fire pits are more than keeping you warm in cold weather, they are an instrument of togetherness that adds exceptional value to your outdoor living space. Because of that, we have chosen only the finest complete fire pit manufactures and assembled a stellar collection of styles, materials, and functions to meet the preferences of our unique blend of customers.

Montana Fire Pits
satisfaction guarantee
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