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Shipping to all of the U.S. and Canada!

Shipping to all of the U.S. and Canada!

Technical Support

Troubleshooting

  • When adding media, little bits of the rock or glass can get lodged in the jets and can limit the fire coming out
  • Try removing the jet carefully with a 3/8″ wrench.  Use a small narrow object like a paper clip to poke through the bottom hole to dislodge any bits of media that may have lodged into the jet
  • Re-screw the jet on once it’s all clear
    • Fuel = Flame: if your flame is barely there, it means your fuel is barely there
    • Make sure your gas line is large enough and your meter or tank is providing adequate pressure
    • Some countries require a BTU limiter. Check to see if yours has one installed
    • Contact your gas professional to troubleshoot on-site
  • Soot build-up is normal
  • Clean media by soaking it in a bucket of soapy water for a few hours and then spray it off with a hose
  • If it is excessive, this may be a fuel issue caused by a rich mixture
  • Contact your gas professional

Learn more here

  • Sometimes the valve is “sticky” out of the factory
  • It’s a “Quarter-Turn Ball Valve” by Dante (industry standard)

Watch this short video on how to loosen your valve before its initial use

  • Contact the manufacturer at +1 303-346-2224
  • Warming Trends is located in the U.S. and provides top quality support for electronic ignition
  • Experiencing a ‘whoosh’ type sound is normal. Air is mixing with fuel at each jet and causes a sound like a mild rushing wind
  • All of our flex lines are whistle-free. If you hear a whistle, it may be the line that runs to your key-valve. Contact your gas professional to replace that line
  • Consider going with one of our whistle-free options before and after the key-valve
  • Sometimes water in the line causes a slight whistle. Remove water using compressed air, or it may evaporate over time. Cover the fire pit
  • Make sure there is no water or ice in the lines
  • You may need to use an air compressor to remove water from the lines
  • Always cover your burner when not in use to help keep moisture out
  • Make sure your connections are secure
  • Our lava rock is fire-grade and will be less susceptible to this kind of phenomenon
  • This is often caused by moisture reacting to the heat of the fire
  • Make sure to buy fire-grade lava rock and keep it protected from excess moisture
  • Avoid placing logs or any other heat-retaining accessories on top of fire glass
  • The heat build-up from the logs will cause the fire glass to melt
  • You can still use glass, just place it outside of the log/cannonball area

Order Support

For questions or issues with an existing order
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Lead Times & Shipping

Updated

Your Product Ships in:

(transit time not included)

  • Standard Burners: 3-5 Weeks
  • Custom Burners: 4-6 Weeks
  • Venture Series (Steel): 6-8 Weeks
  • “Ready to Ship” Fire Tables: 1-2 Weeks
  • Concrete Fire Tables: 8-20 Weeks
    • Gather Series: 8-10 Weeks
    • Harbor Series: 16-20 Weeks
  • Fire Media: 2-4 Weeks
  • Backordered Fire Media: 3-5 Weeks
  • Ready to Finish Kits: 5-7 Weeks
  • Color Samples: 1-2 Weeks
  • Fire Pit Parts: 1-2 Weeks

Shipping Costs

*Free Shipping: Applies to orders over $99 in the continental U.S.

*Excludes burner packages over 36″ and Ready-to-Finish kits: Flat rate of $279. Custom orders may incur freight charges. For shipping to Canada, enter your address at the checkout to receive your shipping quote.

Our burners and fire features are hand-made in the U.S. and good things take time. These lead times are based on our best estimates and are updated weekly. Thank you for your patience as we strive to ship your fire gear as fast as possible.