Top Troubleshooting Questions

Answers to common fire feature hang-ups.

5 fs of Fire
  • Fuel = Flame: if your flame is barely there, it means your fuel is barely there
  • We assure you, none of our burners put out weak flames if the fuel is sufficient
  • You need pressure AND volume for good flames. Check out our GAS LINE SIZING page
  • Contact your gas professional to troubleshoot on-site
  • When adding media, little bits of the rock or glass can get lodged in the jets and can limit the fire coming out. 
  • Try removing the jet carefully with a 3/8 wrench.  Use a small narrow object like a paper clip to poke through the bottom hole to dislodge any bits of media that may have lodged into the jet
  • Re-screw the jet on once it’s all clear
  • Soot build-up is normal
  • Clean media by soaking it in a bucket of soapy water for a few hours and then spray it off with a hose
  • If it is excessive, this may be a fuel issue caused by a rich mixture
  • Contact your gas professional
  • Learn more here
  • Sometimes the valve is "sticky" out of the factory. This is perfectly normal.
  • It's a "Quarter-Turn Ball Valve" by Dante (industry standard)
  • Watch this short video on how to loosen your valve before its initial use
  • Contact the manufacturer at +1 (303) 346-2224
  • Warming Trends is located in the U.S. and provides top quality support for electronic ignition
  • Experiencing a 'whoosh' type sound is normal. Air is mixing with fuel at each jet and causes a sound like a mild rushing wind.
  • All of our flex lines are whistle-free. If you hear a whistle, it may be the line that runs to your key-valve. Contact your gas professional to replace that line
  • Consider going with one of our whistle-free options before and after the key-valve.
  • Make sure there is no water or ice in the lines.
  • Always cover your burner when not in use to help keep moisture out.
  • Make sure your connections are secure.
  • Our lava rock is fire-grade and will be less susceptible to this kind of phenomenon.
  • This is often caused by moisture reacting to the heat of the fire
  • Make sure to buy fire-grade lava rock and keep it protected from excess moisture.
  • Avoid placing logs, or any other heat-retaining accessories, on top of fire glass
  • The heat build-up from the logs will cause the fire glass to melt


Montana Fire Pits offers multiple options to suit our customers’ diverse need of outdoor fire pit kits and accessories. From top-of-the-line American made perfection to basic, entry-level and efficient fire bowls for your backyard patio, we offer an opportunity for each and every one of you.

We recognize that fire pits are more than keeping you warm in cold weather, they are an instrument of togetherness that adds exceptional value to your outdoor living space. Because of that, we have chosen only the finest complete fire pit manufactures and assembled a stellar collection of styles, materials, and functions to meet the preferences of our unique blend of customers.

Montana Fire Pits
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